ZIGMA SOFTWARE – Privacy Policy

 

Effective Date: November 2025 Registered Office: Erode, Tamil Nadu, India

 

1. Introduction

 

Zigma Software (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of our clients, website visitors, and users of our software systems, software solutions, mobile applications, APIs, and digital communication services. This Privacy Policy explains how we collect, use, store, and safeguard your data.

 

2. Scope

 

This Privacy Policy applies to all information collected by Zigma Software through our website, communication channels, and during provision of our desktop or SaaS-based software, mobile applications, API Interfaces, Cloud Services, digital communication services and associated services.

 

3. Information We Collect

 

We may collect the following information:

  • We may collect personal data such as name, email, contact number, address and company details when you register, contact support, or use our services.
  • Business details for billing and support.
  • Additionally, technical data such as device information, usage statistics, and diagnostics may be collected to improve our systems.
  • Usage data from our desktop and SaaS applications.
  • Mobile Application Data, when using our mobile applications, we may collect data related to device identifiers, operating system, app version, and session analytics to enhance user experience and maintain system security.
  • Digital Communications (SMS & WhatsApp Services), Zigma Software may send or facilitate transactional messages via SMS or WhatsApp, including OTPs, receipts, invoices, order confirmations, and ledger updates. Contact numbers and message content are processed strictly for service delivery and not for unsolicited marketing purposes.
  • Third-Party Messaging and API Providers, Message delivery and communication services may rely on third-party vendors or APIs.
    Each provider follows its own privacy policy. While Zigma Software ensures reasonable due diligence, we are not responsible for any misuse or breach outside our operational control.
  • Support and Ticket Data, Information shared through our support or ticket management system, including issue details, attachments, or correspondence, is used solely for service resolution, record-keeping, and performance improvement.
  • Documents or data voluntarily shared during system study or project implementation.
  • Communication records for technical support and service improvement.

 

4. How We Use the Information

 

 

We use the information to:

  • Provide and maintain our software and services.
  • Understand client requirements during system study.
  • Offer technical support and service updates.
  • Communicate about new features, updates, or product recommendations.
  • Comply with legal and regulatory obligations.

 

5. Software and Service Disclaimer

 

 

All software and services are provided “as-is.” Data collected is used only for operational and diagnostic purposes.

Zigma Software is not responsible for errors, unauthorized access, or misuse occurring on the client side.

 

6. Data Sharing and Disclosure

 

 

We do not sell or rent personal information. However, we may share data:

  • With third-party software vendors (e.g., BUSY, Tally, Saral, InvoiceNet, TEZ ERP) strictly for implementation or support purposes.
  • With trusted service providers for hosting, backup, or communication services under confidentiality obligations.
  • When required by law, regulation, or court order.

 

7. Data for Third-Party / Vendor-Linked Applications

 

 

When clients use third-party cloud or SaaS solutions implemented by Zigma Software, the storage, backup, and export of data are governed by the respective vendor’s privacy policies. Zigma Software is not responsible for any vendor’s data management practices or data retention duration.

 

8. Data Security and Backup

 

 

We implement appropriate technical and organizational measures to protect data against loss, misuse, or unauthorized access. However, clients are responsible for maintaining backups of their critical business data and safeguarding their login credentials and ensuring device(s) security. Zigma Software shall not be responsible for data loss or corruption due to virus infection, power failure, hardware malfunction, or network issues.

 

9. Cookies and Website Analytics

 

Our website may use cookies or analytics tools to improve user experience and measure site performance. Users can disable cookies in their browser settings, but certain features may not function optimally.

 

10. Email and Communication

 

 

We may contact clients via email, phone, or messaging platforms (such as WhatsApp) for support, updates, or marketing. Users may opt out of promotional messages anytime by contacting us.

 

11. Data Retention

 

 

We retain personal and project data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

 

12. Client Rights

 

 

Clients may request access, correction, or deletion of their personal data by contacting us at the email below. We will respond within reasonable timelines as per applicable laws.

 

13. Children’s Privacy

 

 

Our services are intended for business and professional use only. We do not knowingly collect data from individuals under 18 years of age.

 

14. Updates to This Policy

 

 

Zigma Software may revise this Privacy Policy periodically to reflect changes in legal, operational, or security requirements. The most current version will always be available through our website or software interface.

 

15. Contact Information

 

For privacy-related inquiries, please contact:

Email: info@zigmasoftware.in

Address: Zigma Software, Erode, Tamil Nadu, India